We refund (if you pay online) for orders canceled before or at the point of order confirmation. You must notify Soup Embassy immediately if you decide to cancel your order, preferably by phone, and quote your order number.
If preparation of the soup has been started, completed, and/or delivery personnel has already been dispatched, it may not be cancelled. Notwithstanding the foregoing, in case you paid for your order online, there is no refund of your payment.
We may cancel an order if the product is not available for any reason. We will notify you if this is the case and ask you to re-order if any payment has made. Please note that there is no refund.
In the unlikely event that Soup Embassy delivers a wrong order, you have the right to reject the wrong order and you shall be fully refunded for the original order if payment has been made.
If the restaurant can only do a partial delivery (a few items might be not available), we would inform you or propose a replacement for unavailable items. We are responsible for wrong or partial delivery. The issue has to be settled directly with the restaurant. No extra fee for partial delivery.